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Terms and Conditions

TERMS AND CONDITIONS

Last Updated: July 2026

These Terms and Conditions ("Terms") govern your access to and use of the website located at https://www.glydeamerica.com/ and all related services (collectively, the "Service").

The Service is owned and operated by:

SOOKA INC. 102 NE 2nd Street, #137 Boca Raton, Florida 33432 United States ("Company," "we," "us," or "our")

By accessing or using the Service, purchasing Products, or creating an account, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, discontinue use immediately.

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 15) THAT AFFECT YOUR LEGAL RIGHTS, AND AN ALL-SALES-FINAL POLICY (SECTION 6).

1. ELIGIBILITY

You must be at least eighteen (18) years old, or the age of majority in your jurisdiction, to use the Service.

By using the Service, you represent and warrant that:

  • You are legally capable of entering binding contracts;
  • Your use complies with all applicable laws;
  • You are not prohibited from receiving Products under U.S. law.

We reserve the right to refuse service at our discretion.

2. MEDICAL DEVICE NOTICE

Certain Products offered through the Service are regulated medical devices under U.S. Food and Drug Administration (FDA) regulations and applicable international standards.

Information provided on the Service is for informational purposes only and does not constitute medical advice. Always consult a licensed healthcare professional for medical concerns.

3. ACCOUNTS

If you create an account, you agree to:

  • Provide accurate and current information;
  • Maintain confidentiality of login credentials;
  • Accept responsibility for all activity under your account.

We may suspend or terminate accounts for violations of these Terms.

4. PRODUCTS & ORDERS

4.1 Order Acceptance

All orders are subject to acceptance and availability. We may refuse or cancel orders due to:

  • Product unavailability
  • Pricing or typographical errors
  • Suspected fraud or unauthorized activity
  • Regulatory or compliance concerns

4.2 Payment

Payment is due at purchase. Accepted payment methods include major credit cards and authorized third-party processors. We are not responsible for financing services offered by third parties at checkout.

4.3 Risk of Loss

Title and risk of loss transfer to you upon delivery of your order to the carrier, as evidenced by the carrier's acceptance scan. Orders are shipped via USPS.

5. SHIPPING & DELIVERY

5.1 Processing

Orders placed Monday–Friday before 2 PM Eastern Time (ET) are typically processed within 36 hours, excluding holidays and promotional periods.

5.2 Delivery Estimates

Shipping timelines are estimates only. We are not liable for delays caused by:

  • Carrier disruptions
  • Customs processing
  • Weather
  • Incorrect shipping information
  • Government action

International customers are responsible for duties, taxes, and customs fees.

6. RETURNS & REFUND POLICY — ALL SALES FINAL

NOTICE: ALL SALES ARE FINAL. NO REFUNDS OR RETURNS. Due to the intimate and hygienic nature of our Products, Products are non-returnable and non-refundable, with the single limited exception for defective devices described below. This policy is also disclosed at the point of purchase.

  • Condoms, dams, lubricants, enhancers, and "aphrodisiac" products are final sale and may not be returned, refunded, or exchanged under any circumstances.
  • Intimate accessories, devices, and vibrators are final sale, except that a defective item may qualify for replacement or Store Credit as set forth below.

Defective device claims require:

  • Written request within seven (7) days of delivery;
  • Reasonable documentation of the defect (description and photo or video);
  • Product returned in original packaging, at customer expense, if return is requested.

Approved defective-item claims are resolved by replacement or Store Credit only; no cash refunds are issued. Shipping and handling charges are non-refundable in all cases.

No replacement or Store Credit will be issued for:

  • Misuse or mishandling
  • Damage caused by abnormal use
  • Claims submitted more than thirty (30) days after shipment

The remedy described in this Section 6 constitutes the limited warranty referenced in Section 12. Nothing in this Section limits any rights you may have under applicable law that cannot be waived or limited by contract.

7. PRODUCT INFORMATION; NO MEDICAL ADVICE

We strive for accuracy but do not guarantee that product descriptions, pricing, or images are error-free. We reserve the right to correct errors without prior notice.

No Medical Advice. All content on this website — including product descriptions, usage instructions, blog posts, FAQs, and customer communications — is provided for general informational purposes only. Nothing on this website constitutes, or is intended to constitute, medical advice, diagnosis, or treatment, and no content should be relied upon as a substitute for the advice of a physician or other qualified healthcare provider. Always consult a healthcare professional regarding any questions about a medical condition, contraception, sexual health, allergies or sensitivities (including latex allergies), or before using any Product.

No Guarantee of Efficacy. While our Products are manufactured to applicable quality standards, no contraceptive or barrier method is 100% effective. We make no representation, warranty, or guarantee regarding the efficacy of any Product, including but not limited to the prevention of pregnancy or the transmission of sexually transmitted infections (STIs), when used correctly or incorrectly. Product effectiveness rates, where referenced, are based on published data from manufacturers or public health authorities and reflect typical or perfect use as defined in such sources; individual results may vary. Use of all Products is at your own risk, and you are solely responsible for reading and following all labeling, instructions, and warnings accompanying each Product.

No FDA Endorsement. Statements on this website regarding lubricants, enhancers, "aphrodisiac," or wellness products have not been evaluated by the U.S. Food and Drug Administration unless expressly stated otherwise. These Products are not intended to diagnose, treat, cure, or prevent any disease.

8. INTELLECTUAL PROPERTY

All content, trademarks, logos, packaging design, trade dress, website materials, proprietary product information, and branding are the exclusive property of SOOKA INC. or its licensors. Nothing in these Terms grants ownership rights. Unauthorized reproduction, distribution, resale, or exploitation is prohibited. The Company reserves all rights not expressly granted.

9. FEEDBACK

Any feedback, suggestions, or ideas submitted to the Company become the sole property of SOOKA INC. You assign all rights, title, and interest in such feedback to the Company without compensation.

10. PROHIBITED USES

You may not use the Service to:

  • Violate laws or regulations
  • Infringe intellectual property rights
  • Upload malicious code
  • Harass or defame others
  • Circumvent security features

Violation may result in termination and legal action.

11. THIRD-PARTY LINKS

We are not responsible for third-party websites or services linked from the Service. Use them at your own risk.

12. LIMITED WARRANTY; DISCLAIMER OF WARRANTIES

Limited Warranty. For intimate accessories, devices, and vibrators, we warrant that the Product will be free from defects in materials and workmanship at the time of delivery. Your sole and exclusive remedy for breach of this limited warranty is replacement or Store Credit as described in Section 6.

Disclaimer. EXCEPT FOR THE LIMITED WARRANTY ABOVE, THE SERVICE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF NON-INFRINGEMENT, ACCURACY, AND ERROR-FREE OPERATION. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE DURATION OF THE LIMITED WARRANTY DESCRIBED ABOVE.

No oral or written information creates a warranty not expressly stated herein.

Your State Rights. Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion of certain warranties, so some or all of the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

SOOKA INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.

TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF:

  • $500 USD; OR
  • The total amount paid by you in the six (6) months preceding the claim.

Exceptions. Nothing in these Terms excludes or limits the Company's liability for (a) personal injury caused by a defective Product, (b) gross negligence, willful misconduct, or fraud, or (c) any other liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so some or all of the above limitations may not apply to you.

14. INDEMNIFICATION

You agree to indemnify and hold harmless SOOKA INC. from any claims arising from:

  • Your misuse of the Service;
  • Your violation of these Terms;
  • Your violation of any applicable law or third-party rights.

15. BINDING ARBITRATION & CLASS ACTION WAIVER

15.1 Agreement to Arbitrate

Any dispute, claim, or controversy arising from or relating to:

  • These Terms
  • The Service
  • Any Product
  • Advertising or representations
  • Any transaction

("Dispute") shall be resolved exclusively through final and binding arbitration under the Federal Arbitration Act (9 U.S.C. §1 et seq.).

15.2 Informal Resolution

Before initiating arbitration, you must provide written notice to the address in Section 20 and allow thirty (30) days for good faith resolution.

15.3 Arbitration Procedure

Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at www.adr.org.

  • Single neutral arbitrator
  • Conducted in English
  • Hearing location: as provided under the AAA Consumer Arbitration Rules, at a location reasonably convenient to the consumer, or by videoconference or telephone if the parties agree or the Rules permit
  • Confidential proceeding

Judgment on the award may be entered in any court of competent jurisdiction.

15.4 Class Action Waiver

YOU AND THE COMPANY AGREE TO RESOLVE DISPUTES INDIVIDUALLY ONLY. YOU WAIVE THE RIGHT TO:

  • Participate in class actions
  • Act as class representative
  • Join consolidated proceedings
  • Act as private attorney general

If this waiver is found unenforceable, the arbitration provision shall be void.

15.5 Exceptions

This arbitration provision does not apply to:

  • Intellectual property enforcement actions
  • Injunctive relief for misuse of trademarks or trade secrets
  • Small claims court matters

15.6 Opt-Out

You may opt out of this arbitration provision within thirty (30) days of your first use of the Service or first purchase, whichever is earlier, by sending written notice to contact@glydeamerica.com. To be effective, your opt-out notice must include your full name, mailing address, email address associated with your account or order, order number (if any), and a clear statement that you wish to opt out of arbitration. Opting out of arbitration does not affect any other provision of these Terms.

15.7 Changes to This Section

Any future changes to this Section 15 will not apply to Disputes arising before the effective date of the change.

16. GOVERNING LAW

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. If you are a resident of another jurisdiction, nothing in these Terms deprives you of the protection of mandatory consumer protection laws of your state or country of residence that cannot be waived by contract.

If arbitration does not apply, exclusive venue lies in state or federal courts located in Palm Beach County, Florida.

17. SEVERABILITY

If any provision is unenforceable, the remaining provisions remain in full force.

18. MODIFICATIONS

We may update these Terms from time to time. We will provide notice of material changes by posting the updated Terms on the Service with a revised "Last Updated" date and, where we have your email address, by email or account notification. Material changes take effect upon posting for new users and thirty (30) days after notice for existing users. Continued use of the Service after the effective date constitutes acceptance. Changes to Section 15 are subject to Section 15.7.

19. GENERAL PROVISIONS

Entire Agreement. These Terms, together with the Privacy Policy and any policies referenced herein, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements on that subject.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure. The Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, epidemics, labor disputes, carrier failures, supply shortages, or government action.

No Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

20. CONTACT & NOTICES

All legal notices to the Company, including notices under Sections 15.2 and 15.6, must be sent to:

SOOKA INC. 102 NE 2nd Street, #137 Boca Raton, Florida 33432 Email: contact@glydeamerica.com

Notice is effective upon receipt.